Refund policy

Return & Refund Policy

Moonlight Galerie pieces are handmade in small quantities or as one-of-one pieces. Each item is created around a specific stone, its natural shape, and the selected materials.

Returns

Ready-made pieces purchased online can be returned within 14 days of delivery.

To be eligible for a return, the item must be in the same condition as received: unworn, unused, undamaged, and in its original packaging. Proof of purchase is required.

To start a return, please contact us first at info@moonlightgalerie.com. If your return is accepted, we will send you instructions on how to send your package.

Returns should be sent to:

Moonlight Galerie
Agathe Geffroy
U Mlýnského kanálu 5
186 00 Praha
Czech Republic

Items sent back without first requesting a return will not be accepted.

Return shipping costs are paid by the customer. We recommend using a tracked shipping method, as we are not responsible for items lost during return shipping.

Custom, adjusted and personalised pieces

Custom-made, adjusted or personalised pieces cannot be returned or refunded unless they arrive defective or damaged.

This includes pieces made or adjusted according to the customer’s request, including a specific stone and cord combination, cord change, length adjustment, made-to-order piece, or any other personalised detail.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please email info@moonlightgalerie.com with your order details, a description of the issue, and clear photos of the piece and packaging. We will evaluate the issue and do our best to make it right.

Repairs

If a problem appears due to a making fault, we may offer a repair where possible. Each case is reviewed individually.

Repairs do not cover normal wear and tear, accidental damage, broken stones, damage caused by water, perfume, cosmetics, chemicals, sleeping, showering, swimming, sport, or improper handling.

Moonlight Galerie pieces are delicate handmade objects and should be handled with care.

Exchanges

We do not offer direct exchanges. If you would like a different available piece, please contact us and we will let you know what is possible.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@moonlightgalerie.com.

Care note

Small irregularities are not considered defects. They are part of the handmade nature of each Moonlight Galerie piece. Each stone, frame, and textile detail may vary slightly, making every piece unique.

Please keep your piece dry and avoid contact with water, perfume, cosmetics, chemicals, sweat, and cleaning products. We recommend removing your jewellery before sleeping, showering, swimming, exercising, or any activity that could damage the piece.